Refund policy

For any issues, don’t hesitate to email me at april@aprilidesigns.com.au as soon as possible after your package arrives.

Please note, all items are hand made. Any imperfections are part of the beauty of the item. Stones are natural and may have inclusions. It is your responsibility to inspect photos carefully as I do not offer change-of-mind returns.

No change-of-mind refunds. Please choose carefully, as I don’t offer refunds if you simply change your mind. If you wish to exchange or swap an item for a different size please contact Aprili Designs to discuss. Both shipping costs of returning the item and receiving the new item will be at the customer’s expense.

According to Australian Fair Trading, jewellery purchased in Australia must be fit for purpose, free from defects, safe, durable and match the description. If I do not deliver on these guarantees, I will provide repair, replacement or refund. I will need proof of purchase.

Note that these are handmade items and need to be treated with delicacy and care. I am not responsible for breakage due to wearer’s lack of care.

If your parcel is lost or your jewellery arrives damaged, please email me within 2 days of it arriving (or once tracking shows it is overdue) with your order number and photos of the damaged piece and its packaging. Damaged pieces must be returned to me before a repair, replacement or refund is arranged. I’ll either email you a prepaid return label, or reimburse your tracked return postage.

Shipping returns (exchanges): If you are exchanging an item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This does not apply to faulty items or items damaged in the post, as explained above.

For exchanges, please send your item back with tracked Australia Post (with insurance for higher-value pieces) and keep your receipt. I can’t arrange an exchange or refund for an item that hasn’t arrived back to me. This doesn’t apply to faulty pieces or items damaged in the post. For those, I’ll send you a prepaid return label, as explained above.

Shipping times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For processing times, shipping costs, local delivery and pickup, please see the Shipping policy.