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Delivery & Returns

For any issues, don’t hesitate to email me at april@aprilidesigns.com.au within 2 days of receipt of package.

Please note, all items are hand made. Any imperfections are part if the beauty of the item. Stones are natural and may have inclusions. It is your responsibility to inspect photos carefully as we do not offer returns if you are not happy with your purchase.

All sales are final. If you wish to exchange or swap an item for a different size please contact Aprili Designs to discuss. Both shipping costs of returning the item and receiving the new item will be at the customers expense.

According to Australian Fair Trading, jewellery purchased in Australia must be fit for purpose, free from defects, safe, durable and match the description. If we do not deliver on these guarantees, will provide repair, replacement or refund. We will need proof of purchase.

Note that these are handmade items and need to be treated with delicacy and care. We are not responsible for breakage due to wearer’s lack of care.

We cannot be held responsible for loss or damage to your package once shipped.

Shipping returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing time: If your item is a backorder, please allow a week for it to be made and the order processed. If it is in stock on the website, processing will be 1 – 2 days.

Shipping times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery by Australia Post is notoriously hard to define. In our experience, generally expect between 5 and 14 days within Australia. Overseas shipping will take longer and delays can be expected.

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